unified communications
August 2018

Streamline your workplace connections with Microsoft Unified Communications

According to a quotation by James Humes, “[t]he art of communication is the language of leadership.” Provide your employees with a way to hone their ability to communicate effectively, and you will cultivate your business to be an industry leader. Microsoft Unified Communications may be just what you need to propel your organisation further.

Rebuilding the Backbone

Traditional communications systems are riddled with wrinkles that prevent peak performance and productivity. Having to constantly switch contexts means that you will experience interruptions in work rhythm. Meetings are not optimised for efficacy. It is easy to get caught up in ‘communications overload’.

Microsoft Teams’ cloud-based architecture has already been adopted by more than 125,000 organisations around the globe since its launch half a year ago — recognising that success is about teamwork. The next step in the evolution is building upon a new Skype type infrastructure.

Using Microsoft Teams as the nucleus, the improved Microsoft system will integrate files, Microsoft Office applications, conversations, calls, and meetings, supplemented by data and insights offered by Microsoft Graph. Over time, Microsoft Teams will dethrone Skype for Business as the main facilitator of intelligent conversations in the context of Office 365.

An Evolved Meeting Life Cycle

Imagine a more fruitful, efficient meeting with an intelligent communications system that:

  • calls up and disseminates relevant documents and information — including details about the meeting participants – before the meeting so team members can properly prepare in advance
  • captures the conversation using voice recognition, closed captioning and time codes, and transcribes it, so remarks are properly attributed to the individuals who made them
  • allows the entire team to search and review action items, notes, documents, and conversations.

Microsoft has already started to roll out guest access, which allows and facilitates collaboration with outside parties.

Test Out Microsoft Unified Communications

Microsoft Teams and Skype for Business are interoperable to ensure a smoother transition to the more modern system. It also allows for a direct, side by side comparison between the two clients so that businesses can assess which is better for their team and operations.

Microsoft is encouraging all Office 365 customers to test drive Microsoft Team earlier rather than later. There are resources and guidance documents for those who use Skype for Business – simply navigate through the FastTrack portal — and Microsoft has assured that people can still use and get support for Skype for Business. It is also releasing a newer version of the Skype for Business server. It will also offer an updated Teams product roadmap in the last quarter of 2018.

Technology is always evolving, and business owners can feel overwhelmed, especially at the prospect of testing new software. At Productiv we are always happy to help. Talk to us today about what the new Office 365 landscape holds for you and what programs and platforms are best for your company.

Microsoft Unified Communications