Our Customised Plan for Managed IT Services gives everything from our 3 Tiers of Managed IT Services; Essentials, Professional and Enteprise with the added customisable processes and ability for us to fit your business.
This is a level 4 support for your business meaning we will have 24/7 Monitoring. We will take the time to custom fit elements of our plan to your business. With a guaranteed within the hour response and we are able to come and even work onsite with you regularly, our Customised Plan is like having your own IT department in house without the extra costs of having the department, staffing and resources.
Check out the features of the Productiv Customised Plan below. These include our Product Essentials, plus more! If you have any questions with the finer details feel free to Contact Us or scroll down to the Lets Get Productiv section of the page.
Patch Monitoring & Management
Real-Time Error Reporting
Real-Time Infrastructure Monitoring
Web Portal / Dashboard
Remote Support 7am - 8pm M-F
Anti-Virus/ Malware Support & Software
Problem Isolation & Solution
Scheduled On-Site Review Meetings
Also included with the Customised Plan
Mobile Phone Support
Supporting your hand held devices with optimisation and virus support as well as updates
Supporting tablet devices with software support keeping things productive. As well as malware protection
We provide project management and relevant software to help with the bigger projects for your business and IT needs. To give a clear path to goals.
Support for Extended Hours
Outside of regular hours we give extended hour support to give your business peace of mind.
No Minimum for Labour
There is no minimum for labour and no job is too small, for us to deal with .
Back up Software & Support
We provide back up software and support for your business to keep your business safe.
End User Education Quarterly
Quarterly we take the time to come to you and teach your team important areas that will help your business environment through our end user education.
Available Support Outside Hours
With 24/7 monitoring we can give that added support and to keep you up to date on things.
Guaranteed 1 hour Response Time
Support if anything happens we are guaranteed to respond within 1 hour.
Line of Business Application Support
With applications that compliment your line of business we will support you all the way.
Compare Our Plans
Finding the right level of support is important especially in a ever changing technology environment. No matter what industry here at Productiv we can find the right managed IT plan to suit your business.
Your friendly consultant can work with you to decide the level of support and plan we also have made a comparison table for all the plans so you can see overall what you will be getting on the different support levels.
Lets Get Productiv
With our team of specialised staff, we’ll keep it simple on all things technology and IT. Let us help and take care of your IT and Technology business needs.
We are located in the Brisbane Technology Park district just off of the M1 Motorway making it easy for you to stop by, or even better, lets come to you.
Our moto is to keep simplicity in IT and business, a Productiv team member is only a call or message away.